General Questions

I’m not sure which plan is right for me.

What if I want to upgrade my plan?

How can I add family members to my plan?

If I’m having trouble signing up, how can I get help?

What is White Glove Fraud Resolution?

How do I cancel my Aura membership?

How does the 60 day money-back guarantee work?

Are Aura and Identity Guard the same company?

What is the difference between Aura and Identity Guard?

Is Aura a reputable company?

What is identity theft?

How does identity theft happen?

How do identity thieves steal my personal information?

Will identity theft affect my credit score?

What does identity theft insurance cover?

What happens if my identity is compromised?

What is credit monitoring?

Which credit bureaus do you monitor?

How does Aura help protect my personal finances?

When should I freeze or lock my credit?

What is a VPN?

How to use a VPN?

What virtual locations come with Aura’s VPN?

Which devices can I install Aura VPN on?

What is the Aura VPN Kill Switch?

Which devices can I install antivirus and WiFi Security VPN?

What is the Aura VPN Split Tunneling feature?

What is a password manager?

Which devices and browsers support password manager?

Will my passwords be synced across all my devices?

How do you keep my passwords secure?

Can I import my passwords from other password managers?

What is antivirus software? How does it work?

Why do I need malware protection?

How does Safe Browsing work?

Which devices can I install Aura Antivirus on?

How do I install Safe Browsing?

When should I start using parental controls?

When is a good time to talk to kids about online safety?

What devices does Aura Parental Controls work with?

What is Safe Gaming? What does it do?

What are the harmful effects of cyberbullying?

What games can be monitored with Safe Gaming?

Does Safe Gaming monitor cell phones?

Does Safe Gaming monitor text chat?

What type of computers does Safe Gaming support?

What are the family plan options?

How many people can I protect with my family identity theft protection plan?

How do I add adult members of my family? What benefits do they get?

How do I add my children? What benefits are included?

Can other adult members see a child member’s personal information or alerts?

If I sign up for Aura, how do you keep my account information safe?

I don’t want to share my sensitive information (e.g., Social Security Number) online while enrolling. What alternative do I have?

Can you prevent 100% of the risk of identity theft and fraud?

What happens if my identity is compromised?

Does your insurance cover losses due to malware or viruses?